Our Policy.

1)  Your credit card information is required in order to put a hold on your appointment.

2) Life happens and circumstances may arise that may not allow you to keep your appointment. We request you to please cancel and/or reschedule within 24 hours prior to your booking. Less than 24 hours notice of change and/or cancellation will result in 100% of the reserved service amount.

3) The Vault patiently waits for you for 15 minutes, if you run over beyond that time, we will have to readjust your service depending upon our time availability. If you run late by 20 minutes, it will be considered “late-cancelled”  and the full price of the scheduled service will be charged.

4) “No-shows” without notice will result in a late-cancelled appointment, and full price of the scheduled service will be charged.

5) We only work on healthy nails to keep you and us safe at the Vault. Nails offer a very unique pathway that reflects the general health of the entire body! Some conditions are easily treated; hangnails, for instance. Others are infection and cannot be treated by us. If you come to the appointment with infection and/or fungus, for your and our safety, we will unfortunately have to stop the service midway and we will recommend you see a physician. In this rare case you will be charged full price of the scheduled service.

6) If you arrive at The Nailvault with acrylic enhancements, we will not proceed with your appointment and you will be charged 100% of the reserved service.

7) All packages and Bundle deals are non-refundable, to be used by one single guest, and have an expiration date.

8) In the event of any chips, within 5 days from your appointment, please send us a picture of the chipped nail no later than 5 days from your appointment. In that case, The Nailvault would fix your nail at no cost to you. We highly recommend you follow our nail care instructions to prevent such chips from happening and thus enhancing the longevity of your manicure.

9) If your booking has been via call, text and/or instagram- You are required to pay a security deposit of $50 which will be used towards yourappointment. Your appointment will not be confirmed if the deposit hasn’t been paid within 24 hours from the reservation. At the appointment you will be required to give your card details to make future appointments or leave deposit.

10) You are required to inform about any nail repairs that are needed foryour appointment while booking your appointment as it gives us time to review and provide solutions for you.

11) If you no-show/late cancel your appointment and would like to book a new service time- you are required to clear the balance from your last service for you to be considered for the new service request.

12) Gift certificates are non-transferable and have a validity of 90 days from the time of purchase.

13) Owing to the nature of our curated products all Retail items are non-returnable / non-refundable

14) We are more than happy to re-schedule your service time once every month. We are not able to keep moving your appointment times frequently as our clientele runs on strict timelines. This disrupts our workflow.

15) Weekend appointments are exclusive, and prime spots are reserved for our VIP CLIENTS. To qualify being a VIP Client you need to hold recurring appointments every 3-4 weeks.

16) We want to serve you on time and day that work for you. To request for custom time for your appointment, a squeeze-in fee of $50 will be charged to the additional service price.

these policies are in place to protect the artist’s income and resource of time. please help us help you with providing the best of experience at the nailvault.